South East Jack - Jack in the Box
  • Anderson, SC, USA
  • Full Time
  • 4113 Clemson Blvd

POSITION SUMMARY:
Responsible for managing the overall operations of a Jack in the Box unit. Uses discretion in daily management
decisions with accountability for ensuring effective execution of the Service Profit Chain (SPC) and Brand Promise.
Develops team to provide excellent internal service, external service, and build restaurant sales and profit while
ensuring compliance with policies, procedures, and regulatory requirements.
KEY DUTIES/RESPONSIBILITIES:

  • Internal Service: Recruits, selects, trains, develops, and evaluates restaurant employees. Monitors
    staffing levels to ensure sufficient development and talent; ensures systems for training employees on
    workstations are fully implemented and adhered to by management and crew; identifies and develops
    internal candidates for management and Team Leader positions. Works with restaurant management team
    to ensure all facets of "My Promise to You" and the Service Profit Chain are executed; creates a restaurant
    environment that is "employee friendly," fun, clean and safe; takes accountability for motivating and inspiring
    employees to achieve high performance; treats all employees with respect and dignity; and regularly
    recognizes and rewards employees. Understands and utilizes JIB systems, processes, and tools; and
    complies with all state and federal labor laws and regulations.
  • External Service: Manages daily activities to achieve excellence in restaurant operational performance.
    Provides an exceptional experience for the guests by ensuring proper training and holding restaurant
    team accountable for consistently delivering excellent guest service and food quality in adherence with JIB
    systems, procedures, and food safety requirements. Reviews practices and modifies as needed to
    continuously improve the guest experience; maintains visibility and interaction with guests; responds to guest
    concerns and complaints in a timely and professional manner, and ensures positive resolution. Ensures
    management team and crew understands and operates all systems correctly. Maintains the brand image of
    restaurant cleanliness, maintenance, and excellent service. Serves as a role model for excellent guest
    service.
  • Sales & Profits: Utilizes management information tools to analyze restaurant operational and financial
    performance each Period, including the I&E, VOG reports Health Inspections, Food Safety Audits, etc;
    identifies trends and implements action plans for improvement; uses data to analyze business results
    and consults with company resources as needed. Focuses efforts on increasing restaurant sales and
    profitability by executing the Service Profit Chain and understanding its impact on the overall business.
    Considers cost/benefit impact of financial decisions and works to protect SEJ and the JIB brand. Monitors
    costs and adherence to budget and restaurant goals.
    SELECTION SKILLS/QUALITIES:
  • Fostering the Culture: Demonstrates a passion for the business and pride in Jack in the Box; ability to
    manage professionally with integrity, honesty, and trust that promotes the Jack in the Box culture and values;
    demonstrates high ethical standards; treats employees and guests with respect; and actively listens and
    communicates timely, clearly, and accurately with management team and crew. Remains calm when
    challenged or placed under pressure; calms others who are confronted with a difficult situation or task; and
    effectively manages conflict.
  • Training/Coaching/Development: Serves as a strong role model who motivates and inspires employees;
    effectively trains, coaches, and provides time for employees to learn; identifies employees' potential and
    fosters development for promotion to the next level; and demonstrates patience and commitment toward
    development of employees. Values effective job performance and ensures restaurant team receives
    recognition and expression of gratitude. Understands the importance of, and provides employees with quality and timely performance feedback and reviews.
  • Guest Focus: Is passionate about providing a high-quality guest experience that is evident to our guests. Understands guests' perspectives and focuses efforts on ensuring consistent, quality service that exceeds guests' expectations. Demonstrates guest service techniques and ability to manage in a fast-paced environment.
  • Food Quality/Safety: Demonstrates a strong awareness and concern for food quality and safety, and restaurant cleanliness; and is dedicated to consistently serving great food to guests and conveys importance to restaurant team. Demonstrated ability to utilize systems and perform duties within established structure.
  • Business Management: Is willing and able to adjust to multiple demands, shifting priorities, ambiguity and change; understands the importance of change and implements, manages, and supports change initiatives; maintains a strong sense of urgency; and works toward achieving goals. Consistently makes high quality decisions based on experience, policy and procedure, or knowledge of the setting; and exercises discretion and independent judgment on important restaurant business matters. Attends to priorities, delegates work, and systematically conducts follow up; demonstrates attention to detail; and is well organized in all aspects of job performance.
  • Performs other related duties, tasks and responsibilities as required, assigned and directed.

QUALIFICATIONS:
Education - High School Diploma, G.E.D. or equivalent required. Associate's or Bachelor's degree preferred.
Experience - Internal Promote: Minimum of 1+ years experience as an Associate Manager and/or 2 years experience
as a First Assistant Manager preferred; must be 100% certified in all workstations. External Recruit: Minimum of 3
years experience managing a service concept with full P&L responsibility.
Knowledge/Skills/Abilities - Must be at least 18 years old; must complete Restaurant Manager training classes;
must be ServSafe certified. Requires ability to speak, read, and write effectively in English; excellent interpersonal
skills; ability to perform and understand basic math concepts (addition, subtraction, multiplication, division); proven
analytical skills; and good organization and planning skills. Is a self-starter who takes initiative and willingly accepts
responsibility. Proficient knowledge of personal computers and related software applications. Must possess a valid
driver's license, insurance, and use personal vehicle to make bank deposits and travel to other restaurants/business
locations as required. Demonstrates integrity and ethical behavior.
Physical Requirements - Ability to stand and walk approximately 85%-95% of shift; ability to lift and carry 10-65 lbs;
ability to move freely throughout the restaurant; ability to operate restaurant equipment and drive a motor vehicle.
Ability to operate a computer keyboard.


COMPETENCIES:
Organizational Competencies
Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand
customer information and uses it for improvements in products and services; acts with customers in mind; establishes and
maintains effective relationships with customers and gains their trust and respect.
Dealing with Ambiguity - Can effectively cope with change; can shift gears comfortably; can decide and act without having the
total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk
and uncertainty.
Learning on the Fly - Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both
successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of
unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources
for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first
answers.
Position Competencies
Composure - Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be
counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn't show frustration when resisted or blocked; is a settling influence in a crisis.
Confronting Direct Reports - Deals with problem direct reports firmly and in a timely manner; doesn't allow problems to fester;
regularly reviews performance and holds timely discussions; can make negative decisions when all other efforts fail; deals
effectively with troublemakers.
Developing Direct Reports and Others - Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes
people to accept developmental moves; will take on those who need help and further development; cooperates with the
developmental system in the organization; is a people builder.
Ethics and Values - Adheres to an appropriate (for the setting) and effective set of core values and beliefs during both good and
bad times; acts in line with those values; rewards the right values and disapproves of others; practices what he/she preaches.

Hiring and Staffing - Has a nose for talent; hires the best people available from inside or outside; is not afraid of selecting strong
people; assembles talented staffs.
Integrity and Trust - Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and
helpful manner; keeps confidences; admits mistakes; doesn't misrepresent him/herself for personal gain.
Managerial Courage - Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable"
positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or
situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
Motivating Others - Creates a climate in which people want to do their best; can motivate many kinds of direct reports and team or
project members; can assess each person's hot button and use it to get the best out of him/her; pushes tasks and decisions down;
empowers others; invites input from each person and shares ownership and visibility; makes each individual feel his/her work is
important; is someone people like working for and with.
Priority Setting - Spends his/her time and the time of others on what's important; quickly zeros in on the critical few and puts the
trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.
Drive for Results - Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very
bottom-line oriented; steadfastly pushes self and others for results.
Self-Knowledge - Knows personal strengths, weaknesses, opportunities, and limits; seeks feedback; gains insights from mistakes; is
open to criticism; isn't defensive; is receptive to talking about shortcomings; looks forward to balanced (+'s and -'s) performance
reviews and career discussions.
Sizing Up People - Is a good judge of talent; after reasonable exposure, can articulate the strengths and limitations of people inside
or outside the organization; can accurately project what people are likely to do across a variety of situations.
Building Effective Teams - Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins
and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole
team; creates a feeling of belonging in the team. Managing Vision and Purpose - Communicates a compelling and inspired vision
or sense of core purpose; talks beyond today; talks about possibilities; is optimistic; creates mileposts and symbols to rally
support behind the vision; makes the vision sharable by everyone; can inspire and motivate entire units or organizations.


REASONABLE ACCOMMODATION:
Southeast Jack, Inc. and its affiliates will make reasonable accommodations to allow a qualified individual with a
disability to enjoy equal employment opportunities and to perform the essential functions of the job. This position
description should be applied accordingly.

South East Jack - Jack in the Box
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